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Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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It's National Customer Service Week, And You Are in the Age of the Customer

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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Five9 Recognized for Growth, Innovation and Leadership by Frost & Sullivan

Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Seeing Five9 Through the Lens of a New CMO

I joined Five9 as CMO recently and this is my first post to the Five9 blog. I intend to be a frequent contributor to the blog so for this first post, I’ll share a few observations that seem particularly relevant as I “ramp up to speed” at Five9.
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Kevin Gavin
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Five9 Named a Winner in 2 Categories of International Business Awards

Five9 was honored with this award because of several key accomplishments made by the company since 2015. This includes being named a leader in the space by industry analysts, continuous increased revenue, and growth into the enterprise market.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Challenge & Solution for Next Generation Customer Service

Great customer service is the key to increased customer retention and loyalty for any company. The contact centre is the central hub of customer engagement, regardless of the preferred channel of the customer.
Sabine Winterkamp
Sabine Winterkamp Vice President of International Marketing
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Has Pokemon Go Cracked the Code on Customer Engagement?

As the digital experience that went mainstream in a few short days, Pokémon Go is by far the most addictive game being played today and the one almost everyone is talking about.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Tables Have Turned on Customer Service

It’s an understatement to say the world of customer service has changed. Today’s customer, including me, wants to be able to get a response, quickly from customer service via whatever technology is convenient.
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Mayur Anadkat

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