Our partners say that partnering with Five9 helps them to create a more engaged solution for end consumers.
As 2016 is winding down and we reflect on the new year to come, Five9 would like to wish you a happy holiday season! In this time of reflection and gratitude we’d like to encourage a New Year’s resolution to keep in mind: Continue reading
Steve Jobs said, “Innovation is the only way to win.” We couldn’t agree more. We pride ourselves in delivering an innovative product to the ever-changing needs of modern consumers. Focusing on innovative products is one thing, being recognized for it by others is a whole other win for us.
Five9 was recently honored for innovation and leadership in improving the customer experience presented by TMC’s CUSTOMER magazine.
Five9 was the only cloud contact center provider to win this award.
We pride ourselves on providing innovative products that address the changing needs of our customers. It’s nice for us to say we’re innovative, but even better when someone else says it. This week Five9 was honored with the Most Innovative Product of the Year for the Enterprise category by Best in Biz.
Five9 was the only cloud contact center provider to be recognized in this category.
By Kevin Gavin, CMO
The Five9 executive leadership team had the honor of joining Five9 CEO Mike Burkland for the ringing of the Opening Bell yesterday at the Nasdaq MarketSite in New York City. The ringing of the bell is a ceremonial honor given to Nasdaq listed companies and yesterday was the second time that Five9 was so honored with the first time being in April 2014 on the day of the Five9 IPO.
After the bell ringing, Five9 conducted our first Analyst Day Meeting at the Nasdaq MarketSite presenting to the financial community. It was a fun and invigorating day that represents another key milestone in the continued progress and success of Five9.
Guest post by Jeanne Bliss
Within my five-competency customer experience framework, I often call No. 1 – honor and manage customers as assets – the “clincher competency.” This is where you begin to move customers away from being perceived as a cost center and towards being perceived as assets. Let me explain a little bit about what I mean.
If I go work with a company on their customer experience delivery, oftentimes I ask executives if they know the volume and value of their new customers. Do they compare this data monthly? Weekly? Annually? Can they contrast it with the value of lost customers?
By Gabrielle Targosz, Corporate Communications Specialist
“We are all here to ‘Uber-fy’ our business.”
That was the best line I heard last week. Everyone wants to be the disruptors in their space and be super successful doing so, just like Uber.
By Brian Schnack, Director of Product Management
IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.
The IDC report offers some mind-blowing stats related to the enormous size of future opportunities for cloud-based partnerships. For a company that was also born in the cloud, Five9 can most definitely relate: Continue reading
Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded. The best reward comes from someone who has the depth and breadth of knowledge required to be considered an industry expert.
Which brings us to some fantastic news.