Best practices on operating a global cloud data center from a veteran IT operations executive
This article originally appeared on Telecom Reseller, here.
by Scott Welch, EVP of Cloud Operations, Five9
As cloud technologies continue to flourish and replace older, on-premises solutions, it is important for cloud vendors to recognize the necessity of ensuring smooth and seamless operations. When companies trust their cloud vendor to shoulder the responsibility of running their enterprise applications, the expectation is that the vendor can do it better than the business can do themselves. This means cloud vendors need to have the right team, technology, process and procedures in place to provide continuous access and meet service level agreements. Continue reading