Five9 Blogs

Five9 supports our employees giving back to the community. One of the organizations we work closely with is the Food Bank of Contra Costa & Solano. Last year, many of our employees helped them sort and package donated food and we did it again last month. For over 35 years the Food Bank has worked to reduce food waste, feed hungry people, and raise public awareness of issues related to food and hunger. Scroll down to see Five9 in action and to learn more about Food Bank of Contra Costa & Solano.  

The electric telephone came about in 1876 and until recently, it was a business's primary means of long distance communication with its customers. That was before Facebook, Twitter, and smart phones that put constant Internet access into the public's hands (literally).

  Valentine's Day can be stressful, but staying in a relationship that should have ended long ago makes it even worse. With this in mind, here are five reasons why you should break up with your on premise contact center provider today. 1. They can be difficult: Having a partner that always makes the simplest things complicated can be exhausting.

If you missed last weeks post, which includes reasons 1-5, you can read it here.

Standard Call Center Metrics

There are many standard traffic measurements (performance metrics) that can be performed on a call center to determine its performance levels. However, the most important performance measures are: