This year marks the 25th Anniversary of Enterprise Connect, an event that gathers the most qualified technology professionals and business decision-makers in one place focused specifically on contact center and general customer service tools. In honor of this milestone, Five9 has pulled together 25 key stages in the evolution of contact center technology, and what we expect the next significant advancements to be.
Part Two: Technology Evolves
From the 1960’s through the 1980’s, technology advancements for the contact center brought us touch-tone dialing, IVR, outbound dialers and more.
What’s next for the contact center? Less complexity, more control. Hello cloud. Balance your need to contain costs and still maintain a great customer experience by leveraging the cloud for your contact center: