Tagged: speech analytics

Why Customer Analytics is the Key to a Better Customer Experience

By Todd Marthaler, Contact Center Analytics Consultant, Calabrio

Your customers have more power than ever. With smartphone in hand, consumers expect anytime, anywhere access to your business. Whether they’re reaching out via a mobile app, your website, the phone or in person, your customers want a consistent, effortless experience every time. And if they don’t get this, consumers are more willing – and more able – than ever to switch.

Continue reading

Announcing the Global Partnership of Verint and Five9

By Walt Rossi, VP Business Development

What do you get when you pair a comprehensive portfolio of customer engagement optimization solutions with virtual contact center, all powered in the cloud?

Did you guess right? It’s the partnership between Verint Systems and Five9.

Continue reading