Tagged: social media customer service

Time to Start Thinking of Customer Service as a Business Driver in 2017

By Kevin Gavin, CMO

This article was originally published on VMBlog, here.

Video Customer Service Turns Mainstream

As the modern customer increasingly feels empowered to communicate with brands via various channels like phone calls, texts, social media and more, the rise in video communication will become more mainstream. Just as social media brought on a new way to communicate with consumers, video will be a powerful tool to ease pain points in an easy and efficient manner. In 2017, more businesses will move to adopt video as the new normal in customer service or risk getting left behind. Continue reading