Tagged: Social Agent

Work-at-home Agents Can Save the Bacon for Airlines Dealing with Bad Weather

APphoto_Winter Weather

The weather conditions this winter have caused airlines to delay thousands of flights, and as a result, their contact centers experienced a huge influx of calls. Additionally, many airline customer service agents could not physically get to work due to the weather. A shortage of agents combined with increased call volumes resulted in unbearably long wait times and horrible customer experiences. Continue reading