Tagged: Salesforce.com

Five9 + Salesforce = Better Together

By Mike Burkland, President & CEO of Five9

Salesforce recently announced that they are piloting Open CTI for the Lightning Experience in the Salesforce Summer ’16 release — with Five9 cloud contact center solution as a proof point for the CTI-empowered Lightning Experience. Read the full Salesforce blog post here: Lightning Strikes Open CTI: Why Voice Matters Now More Than Ever. Our success with Open CTI for the Lightning Experience is just the latest of a succession of Five9 innovations that demonstrate the power of integrating with Salesforce, including Sales Cloud and Service Cloud, Omni-Channel and Lightning CTI.

Salesforce and Five9 are in the business of changing the game by enabling an intelligent, state of the art experience for the omnichannel customer journey.

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Direct From Dreamforce: 10 Reasons To Put Phone Inside the Agent Console

There are too many sessions to count at Dreamforce, and you’re bound to miss some good ones – so, if you missed it – here’s the recap from Salesforce.com’s CTI integration session – Putting Phone Inside the Agent Console.

To start, here’s why you shouldn’t ignore phone: Continue reading

Five9 is at Dreamforce, come by and see us!


This week, Five9 will be showcasing our industry leading cloud contact center software at Dreamforce. We will also demo our new social customer care solution at the event. Here’s a wrap up of our activities this week and where to find us:

  • Five9 will be in booth N2006 in the Moscone North Expo Hall
  • We will also be in the Bluewolf booth N1521 in the Moscone North Expo Hall
  • Five9 will be hosting a lunchtime table talk on Wednesday, Nov. 20 from 11:30 a.m. – 1 p.m. in Yerba Buena Gardens.  Our vice president of social and mobile product management, Ed Margulies, will discuss the benefits of adding social channels to the contact center
  • We will also be doing a book signing with Ed, at Five9 booth N2006, from 2:00pm – 3:00pm. Attendees will have an opportunity to ask questions, see the latest Five9 social customer care product demonstration and receive a signed copy of Ed’s book, “Social Engagement for Customer Care” Continue reading