Tagged: Proactive

Real-Time Resolution for the Modern Contact Center

Respecting Your Customers’ Time While Making Your Customers Happier Faster

Guest Blog by Blair Pleasant, COMMfusion LLC & UCStrategies

Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce the time that customers wait on hold, speak with an agent, wait for a response, or get their issues resolved? Continue reading