This article was originally published on Loyalty360, here.
By Jim Tierney, Loyalty360
It’s never too early for 2016 predictions that could impact customer engagement, customer loyalty, and the loyalty marketing world as a whole.
Mayur Anadkat, Vice President of Product Marketing for Five9, a contact center software company, shared his thoughts and predictions for 2016 with Loyalty360.
Here they are:
Marketing and technology operations will finally collaborate to improve the customer experience Continue reading