Tagged: outbound dialer

A Look Back on Contact Center Technology

By Mike Perry, VP Telecommunications & Network Services

I’m taking a walk down memory lane and reflecting on what has changed since the early 2000’s began. Technology has boomed with iPods, social media, Bluetooth, cell phones, and much more. All of these technology trends have paved the way for the changes made over the years in the contact center industry.

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7 Proven Strategies to Acquire More Residential & Commercial Solar Customers

As demand for solar systems increases, solar manufacturers and installers are competing aggressively to acquire and convert new residential and commercial prospects. To find and covert the ideal solar customer — one based in the right state with the right credit, roof, rate plan and electricity expenses — providers are pursuing a variety of new and innovative customer acquisition techniques including digital marketing, retail partnerships, door-to-door sales, telemarketing and direct response campaigns.

These techniques attempt to maximize conversion rates while controlling costs. GTM Research estimates that residential solar customer acquisition cost installers Continue reading