Tagged: oracle cx

Our Customers Feel The Luck When We Partner With Great Companies Like Oracle

By Teresa Dodson, Senior Manager Channel and Partner Marketing

Would you have peanut butter without jelly? What about Tom without Jerry, or chips without salsa? Some things just go together. They make a bigger impact together than by themselves. The contact center can be efficient on it’s own but its even better when it’s combined with a great CRM system. An agent can reply to a customer’s request, but it can be even more powerful if the agent replies with a personalized response. There is a way to fulfill this need from the customer for a personalized experience, and that happens when you combine CRM technologies like Oracle, which carries the customer information, and Five9. Continue reading

My Experience at Oracle OpenWorld 2016

By Walt Rossi, VP Business Development

I had the great opportunity to attend Oracle OpenWorld, Oracle’s annual user conference in San Francisco covering all products and solutions. Oracle’s product line now spans everything from databases, enterprise applications, middleware, hardware, cloud infrastructure, SaaS applications, enterprise services, and more. I spent my time focused on the cloud applications and in particular the Customer Experience (CX) portfolio. Oracle’s CX solutions cover the Sales, Marketing, Service, Commerce, Social, configure, price and quote (CPQ) business processes. As any customer sure knows, to have a truly positive experience with a business, it requires seamless interactions across these business processes. Customers want to feel as if they are talking to one company, as opposed to five or six different people across different departments of a company.

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It’s The Season of Harvest at Oracle OpenWorld

By Scott Black, Director of Business Development

Fall is my favorite season and typically signifies autumnal changes that you expect to see, such as: changes in color, changes in temperature, and an anticipation for the fall harvest. In a similar fashion, I’m excited about the transformations we’re experiencing with one of our key strategic partners, Oracle, and the synergies we expect to have during Oracle OpenWorld (OOW) this week in San Francisco.

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