Tagged: modernized contact center

Plan Your Enterprise Connect 2017 Schedule with Five9

This month, Five9 is gearing up for the technology event of the year, bringing together industry staples like Unified Communications, Cloud, Mobility, Video, WebRTC, with industry vendors, and analysts that focus on the issues surrounding enterprise networks and communications. Enterprise Connect 2017 is March 27-30 in Orlando, Florida and Five9 is excited to sponsor this event and exhibit at booth #535 in the Contact Center Zone. Continue reading

Evolution of the Modern Consumer

By Mayur Anadkat, VP of Product Marketing

There’s no doubt the internet has completely changed the way today’s modern consumer does business with a company. Before the internet, the only way a customer was able to reach a business was to pick up their landline phone, dial a 1-800 number, and wait their turn in line for an agent to pick up. What if there was no answer, or a busy signal? The customer had to try again on another day and hope an agent would pick up then. Whether the transaction was big or small, they all came through the same channel, a telephone.

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