Tagged: modern consumer

Five9 Receives 2016 TMC Labs Innovation Award by CUSTOMER Magazine

Steve Jobs said, “Innovation is the only way to win.” We couldn’t agree more. We pride ourselves in delivering an innovative product to the ever-changing needs of modern consumers. Focusing on innovative products is one thing, being recognized for it by others is a whole other win for us.

Five9 was recently honored for innovation and leadership in improving the customer experience presented by TMC’s CUSTOMER magazine.

Five9 was the only cloud contact center provider to win this award.

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Evolution of the Modern Consumer

By Mayur Anadkat, VP of Product Marketing

There’s no doubt the internet has completely changed the way today’s modern consumer does business with a company. Before the internet, the only way a customer was able to reach a business was to pick up their landline phone, dial a 1-800 number, and wait their turn in line for an agent to pick up. What if there was no answer, or a busy signal? The customer had to try again on another day and hope an agent would pick up then. Whether the transaction was big or small, they all came through the same channel, a telephone.

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