Tagged: loyal customer

5 Ways To Show Customers Love This Valentine’s Day (And All Year Long)

By Liz Pedro, Customer Advocacy Director

When I started my career back in 1988, contact centers were very different. Dialers were a box nailed under our desks, scripts were pages stapled in a folder and we didn’t have computers. But one thing has remained the same, the customer has always been the top priority. With Valentine’s Day celebrated this month I wanted to share five ways to show customers love this Valentine’s Day and all year long. Continue reading

Has Pokemon Go Cracked the Code on Customer Engagement?

By Sean Head, Product Marketing Manager

The reach of Pokemon Go extends beyond being just a mobile game for kids and teens. Middle-aged adults play it, Millennials play it, and based on the numbers there is a good chance that you play it too. As the digital experience that went mainstream in a few short days, Pokemon Go is by far the most addictive game being played today and the one almost everyone is talking about.

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