Tagged: IoT

Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

By Liz Pedro, Customer Advocacy Director

Last week Sheila McGee-Smith presented at the Five9 2017 Sales Kickoff discussing her insights about the contact center industry and the upcoming forecast for this year. After her presentation we had a quick conversation, diving a little deeper into the contact center.

In case you missed it, click here to read Part 1 of this interview.

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Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 1]

By Liz Pedro, Customer Advocacy Director

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

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