Tagged: innovation

Predictive, Proactive and Personalized: The Must-Haves for Innovative Customer Service

By Kevin Gavin, CMO

Traditionally, customer service departments have been slower to adopt change than other areas of business – but today’s empowered consumers have higher expectations and businesses need to adopt new technologies and solutions that are readily accessible in order to satisfy modern consumers. It’s critical that brands regularly seek innovation and embrace new ideas in order to be cutting edge in the ways they offer service. Continue reading

Five9 Receives 2016 TMC Labs Innovation Award by CUSTOMER Magazine

Steve Jobs said, “Innovation is the only way to win.” We couldn’t agree more. We pride ourselves in delivering an innovative product to the ever-changing needs of modern consumers. Focusing on innovative products is one thing, being recognized for it by others is a whole other win for us.

Five9 was recently honored for innovation and leadership in improving the customer experience presented by TMC’s CUSTOMER magazine.

Five9 was the only cloud contact center provider to win this award.

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Five9 Wins Most Innovative Product of the Year Award for the Enterprise Category By Best in Biz 2016

We pride ourselves on providing innovative products that address the changing needs of our customers. It’s nice for us to say we’re innovative, but even better when someone else says it. This week Five9 was honored with the Most Innovative Product of the Year for the Enterprise category by Best in Biz.

Five9 was the only cloud contact center provider to be recognized in this category.

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Five9 Recognized for Growth, Innovation and Leadership by Frost & Sullivan

Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded. The best reward comes from someone who has the depth and breadth of knowledge required to be considered an industry expert.

Which brings us to some fantastic news.

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