Tagged: Gen-Y

Contact Center Technology and the Millennial Employee

Guest Post by Joanna Jones of Impact Learning Systems

As more and more Baby Boomers retire, the Millennials are quickly filling their places. There has been a lot written about the generational conflicts and opportunities within the workplace, and contact centers are among those industries affected. The Millennial generation, also known as Gen-Y, has by-and-large been given a bad rap. Some of it is deserved, but drill down and you find that many of the conflicts that plague the workplace have to do with rigid corporate cultures that cater to Gen-X and Baby Boomers and haven’t yet adapted to the ethos and working style of Gen-Y. Continue reading