Tagged: Gartner

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

By Mayur Anadkat, VP Product Marketing

A wise man once said, “A vision without execution is a hallucination.” That very wise man was Thomas Edison. The key words that stick out to me are vision and execution. Those are the magic words. Without those magic words (pun intended), an idea doesn’t evolve – never becoming more than that initial, basic thought. The execution part of a vision is something to be proud of; it shows true accomplishment.

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Customer Experience – Execution = Contact Center Hallucination

By Mayur Anadkat

Thomas Edison once said “a vision without execution is a hallucination,” and I couldn’t agree more. Was he referring to the contact center industry? Probably not, but it is no less a relevant thought. Since the dawn of contact centers, the vision for the industry has always been to build better bridges between the customer and the company. Continue reading