Tagged: Five9

Five9 Wins Most Innovative Product of the Year Award for the Enterprise Category By Best in Biz 2016

We pride ourselves on providing innovative products that address the changing needs of our customers. It’s nice for us to say we’re innovative, but even better when someone else says it. This week Five9 was honored with the Most Innovative Product of the Year for the Enterprise category by Best in Biz.

Five9 was the only cloud contact center provider to be recognized in this category.

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Ringing the Opening Bell at Nasdaq

By Kevin Gavin, CMO

The Five9 executive leadership team had the honor of joining Five9 CEO Mike Burkland for the ringing of the Opening Bell yesterday at the Nasdaq MarketSite in New York City. The ringing of the bell is a ceremonial honor given to Nasdaq listed companies and yesterday was the second time that Five9 was so honored with the first time being in April 2014 on the day of the Five9 IPO.

After the bell ringing, Five9 conducted our first Analyst Day Meeting at the Nasdaq MarketSite presenting to the financial community. It was a fun and invigorating day that represents another key milestone in the continued progress and success of Five9.

My Experience at Oracle OpenWorld 2016

By Walt Rossi, VP Business Development

I had the great opportunity to attend Oracle OpenWorld, Oracle’s annual user conference in San Francisco covering all products and solutions. Oracle’s product line now spans everything from databases, enterprise applications, middleware, hardware, cloud infrastructure, SaaS applications, enterprise services, and more. I spent my time focused on the cloud applications and in particular the Customer Experience (CX) portfolio. Oracle’s CX solutions cover the Sales, Marketing, Service, Commerce, Social, configure, price and quote (CPQ) business processes. As any customer sure knows, to have a truly positive experience with a business, it requires seamless interactions across these business processes. Customers want to feel as if they are talking to one company, as opposed to five or six different people across different departments of a company.

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IQPC Call Center Week

Call Center Week is finally here! Read further for all the details you’ll need to know about Five9’s presence at IQPC Call Center Week in Las Vegas.

The Five9 exhibition booth (#1018) will be open for live demos and raffle giveaways Wednesday (9am-6pm) and Thursday (9am-5pm).

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3 Questions to Ask Before Partnering With That Company

By Walt Rossi, Vice President Business Development

I have led many business development teams over the years and what I have learned is that there are three main reasons to partner with a company, and three questions to ask, every single time.

Companies create strong ecosystems to address a challenge that they could not solve on their own. The majority of those challenges fall into one of three categories:

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How Do You Know If a Channel Partner Program is Right For You?

By Wendell Black, VP of Channels

I’m thrilled to announce that Five9 recently expanded the company’s channel partner program. In light of this, I thought it might be helpful to provide more detail on the types of programs typically available and include examples of what we are doing here at Five9.

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If all you have is two cans and a string, how can you create a great customer experience?

By Liz Osborn

It’s all about the tools you have on hand to do the job well.

It’s the same with contact center agents. If they are given complicated screens with incomplete information and outdated technology, how can they be expected to provide an excellent customer experience? Continue reading