By Sabine Winterkamp, Senior Director of Marketing EMEA
At times, customer service can be a tough industry to be in. An agent can potentially listen to complaints all day, while acting calm and understanding.
Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.