Tagged: customer service week

It’s National Customer Service Week, And You Are in the Age of the Customer

By Sabine Winterkamp, Senior Director of Marketing EMEA

At times, customer service can be a tough industry to be in. An agent can potentially listen to complaints all day, while acting calm and understanding.

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.

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Happy National Customer Service Week from Five9!

This year we are celebrating National Customer Service Week by recognizing some of our rock star employees, our latest customer service achievements, and all while having some good ol’ fun (hint: read on to learn about prizes you can win).

Employee Spotlight

We consider all Five9 employees rock stars, but we’d like to recognize a few, who – according to our customers – went above and beyond to provide excellent customer experiences in 2014.

Words from our Customers: Continue reading