Tagged: customer expereince

More On The Positive Ties Between Good CX and Revenue

Guest post by Jeanne Bliss

I wrote a few weeks ago about how good CX is tied to revenue gains. I firmly believe that and preach it to all my clients and anyone I ever work with. If you do customer experience right – think in terms of the five core competencies – then you will (over time) create a customer-driven growth engine and see revenue uptick from your customer experience side. Continue reading