Tagged: customer engagement

The Future of Smart Enhancements for Omnichannel Engagement Experiences

By Danny Wang, Senior Product Manager

I recently attended Cisco’s API IPA MeetUp featuring Hop Dogma Brewery & Amazon Alexa. My primary interest was learning more about Amazon’s artificial intelligence (AI) for Alexa. I was looking for inspiration and creative use cases on how we can continue to innovate our omnichannel engagement model leveraging end consumer technologies. The IPAs I tasted also aided in that discovery process. Continue reading

The Challenge & Solution for Next Generation Customer Service

By Sabine Winterkamp, Senior Director of Marketing EMEA

The contact centre market is undergoing a major evolution. Moving from complex, legacy, on-premise, multi-vendor technologies to easy to use, all-in-one solutions in the cloud. These cloud-based solutions are delivering the same capabilities and functionalities as traditional on-premise solutions – with a lot of additional advantages and fewer investments.

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Has Pokemon Go Cracked the Code on Customer Engagement?

By Sean Head, Product Marketing Manager

The reach of Pokemon Go extends beyond being just a mobile game for kids and teens. Middle-aged adults play it, Millennials play it, and based on the numbers there is a good chance that you play it too. As the digital experience that went mainstream in a few short days, Pokemon Go is by far the most addictive game being played today and the one almost everyone is talking about.

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