Tagged: contact center software

Congratulations, Wendell Black! A 2017 CRN Channel Chief

By Dan Burkland, EVP Global Sales & Services

A little over a year after coming on board and expanding Five9’s channel partner program, I’m pleased to announce that Wendell Black has been recognized by Channel Reseller News (CRN) as a 2017 Channel Chief. Continue reading

A Look Back on Contact Center Technology

By Mike Perry, VP Telecommunications & Network Services

I’m taking a walk down memory lane and reflecting on what has changed since the early 2000’s began. Technology has boomed with iPods, social media, Bluetooth, cell phones, and much more. All of these technology trends have paved the way for the changes made over the years in the contact center industry.

Continue reading