Tagged: Cloud

Five9 + Salesforce = Better Together

By Mike Burkland, President & CEO of Five9

Salesforce recently announced that they are piloting Open CTI for the Lightning Experience in the Salesforce Summer ’16 release — with Five9 cloud contact center solution as a proof point for the CTI-empowered Lightning Experience. Read the full Salesforce blog post here: Lightning Strikes Open CTI: Why Voice Matters Now More Than Ever. Our success with Open CTI for the Lightning Experience is just the latest of a succession of Five9 innovations that demonstrate the power of integrating with Salesforce, including Sales Cloud and Service Cloud, Omni-Channel and Lightning CTI.

Salesforce and Five9 are in the business of changing the game by enabling an intelligent, state of the art experience for the omnichannel customer journey.

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IQPC Call Center Week Recap: Partners In Action

By Walt Rossi, VP Business Development

Vegas – we meet again! I am no stranger to this place. Many conferences are held in the entertainment capital of the world. And what better place to hold the world’s largest contact center conference. I’m talking about IQPC Call Center Week. Last week I attended the 17th annual conference that welcomed over 2,000 attendees, more than 200 technology solution providers, and over 130 speakers. According to the last year’s post show report, attendees at this event have global responsibilities (30%), have more than five years in strategic contact center or customer experience role (58%), are attending to optimize their current centers (82%), and are launching and planning for a new center (19%). With that is a tremendous amount of opportunities to see what is going on in the industry right now.

In the city of Las Vegas, where everything is an orchestrated show, it was great to see un-orchestrated examples of partnerships in action.

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IQPC Call Center Week

Call Center Week is finally here! Read further for all the details you’ll need to know about Five9’s presence at IQPC Call Center Week in Las Vegas.

The Five9 exhibition booth (#1018) will be open for live demos and raffle giveaways Wednesday (9am-6pm) and Thursday (9am-5pm).

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7 Reasons Why Europe is Ready for the Cloud

By Paul Thomas, Managing Director EMEA

Cloud – one of those buzzwords you’ll hear frequently in technology. Cloud-based solutions, cloud adoption, cloud software – it’s all about cloud. Now, if you are reading this from the US perspective you’ve been talking cloud for what seems like forever. But, if you are reading this from the UK you might think, “what is all this cloud talk about?” Many European markets have become interested in moving their technology away from legacy, premise-based solutions to cloud-based software. The need exists to expand a cloud solution into the European marketplace, otherwise I wouldn’t be where I’m at today.

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How Do You Know If a Channel Partner Program is Right For You?

By Wendell Black, VP of Channels

I’m thrilled to announce that Five9 recently expanded the company’s channel partner program. In light of this, I thought it might be helpful to provide more detail on the types of programs typically available and include examples of what we are doing here at Five9.

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The Omnichannel Contact Center: Q&A with Liz Osborn [Part 2]

In June 2015 Susan Hash of Contact Center Pipeline conducted a Q&A interview with our very own Liz Osborn. The topic? All things omnichannel. Last week we published the first part of the interview, covering top omnichannel challenges, how to get started, prioritizing contact channels, and what to measure. You can read part one here. Continue reading

A look inside Five9: The people and technology that created a high performing sales development team

Selling is never easy. Inside salespeople must chase after prospects day after day while they deal with frequent rejection and even mind-numbing repetition.

In this blog, you will read first hand, how our very own sales development team became a high-performing unit by leveraging the right people and technology.
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How To Build Seamless Cloud Operations – Interview with Scott Welch, EVP of Cloud Operations

This article was originally published by Virtual Strategy Magazine

As companies move towards replacing their on-premise solutions with cloud technologies, it is essential for cloud vendors to run a seamless operation. In order to do so, cloud vendors need to have a team of skilled professionals, operational processes and best practices to run smoothly. Based on experience from running cloud solutions for over ten years, Scott Welch shares his tips on seamless cloud operations.

VSM: What type of people should be a part of your cloud operations team?

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How to Prepare Your Organization for Cloud

This post was originally published here on the Impact Learning Blog.

By Liz Osborn

We all know contact centers face challenges common to many service-oriented businesses: revenues must go up, quality must rise, and everything has to happen faster–while costs are kept in check. To do this, contact centers depend on multiple technology layers. Applications and tools, often sourced from multiple vendors over different time frames, may not play well together, resulting in inefficient, cumbersome overlaps and gaps in functionality.
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