Customer Journeys Have a Starting Point, But Not an Ending Point

By Mayur Anadkat, VP Product Marketing

Netflix users, don’t you love when you sign on to your account and see a list of suggested shows to watch?

For me, the shows are always right in line with what I enjoy watching. After several years as a Netflix account holder, it’s safe to say that Netflix knows me, and I’m a loyal customer. Continue reading

Never Leave a Partner Stranded [Podcast]

By Wendell Black, VP of Channels

I recently joined Jen Spencer, VP of Sales and Marketing at Allbound, to discuss creating the optimal team to compete and win with the partner, prioritizing your partner needs, and more on this episode of The Allbound Podcast. This was originally shared via Allbound, here. Continue reading

3 Businesses That Said Goodbye To Their Legacy Solutions

By Liz Pedro, Customer Advocacy Director

It’s the first day of spring and that means it’s time to do spring cleaning. One of the things you probably want to look at first is your contact center. Of the 15.8 million contact center agents around the world, 90% of these agents are operating on legacy, premise-based solutions. Continue reading

Our Customers Feel The Luck When We Partner With Great Companies Like Oracle

By Teresa Dodson, Senior Manager Channel and Partner Marketing

Would you have peanut butter without jelly? What about Tom without Jerry, or chips without salsa? Some things just go together. They make a bigger impact together than by themselves. The contact center can be efficient on it’s own but its even better when it’s combined with a great CRM system. An agent can reply to a customer’s request, but it can be even more powerful if the agent replies with a personalized response. There is a way to fulfill this need from the customer for a personalized experience, and that happens when you combine CRM technologies like Oracle, which carries the customer information, and Five9. Continue reading

Plan Your Enterprise Connect 2017 Schedule with Five9

This month, Five9 is gearing up for the technology event of the year, bringing together industry staples like Unified Communications, Cloud, Mobility, Video, WebRTC, with industry vendors, and analysts that focus on the issues surrounding enterprise networks and communications. Enterprise Connect 2017 is March 27-30 in Orlando, Florida and Five9 is excited to sponsor this event and exhibit at booth #535 in the Contact Center Zone. Continue reading

The Importance of Good Customer Service to Grow Your Business

Guest Post by Sara Moccand-Sayegh

Customers are the lifeblood of any business; without satisfied customers you’re out of business. A satisfied customer will increase your revenue and increase the positive sentiment of the company. For instance, the White House Office of Consumer Affairs revealed that a dissatisfied customer will tell between 9-15 people about their experience. Continue reading

Omnichannel Retail and the Omnipresent Customer

By Kevin Gavin, CMO

This was originally published on CMSWiRE, here.

Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin. Continue reading

Congratulations, Wendell Black! A 2017 CRN Channel Chief

By Dan Burkland, EVP Global Sales & Services

A little over a year after coming on board and expanding Five9’s channel partner program, I’m pleased to announce that Wendell Black has been recognized by Channel Reseller News (CRN) as a 2017 Channel Chief. Continue reading

The Connected Spine And the Internet of Doctors

By Ben Noble, Content Marketing Manager

This was originally posted on the Salesforce blog, here.

Dan Noble, my father, was 27 years old when he was medically discharged from the Army.

Years of physical training, running with a 50lb rucksack on his back, and the slow erosion of his spinal disks from Degenerative Disc Disease finally took their toll. Continue reading