Five9 Blogs

Gain new perspectives on AI, Five9, and cloud technology here on our blog. With new contact and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your team.

Can You Trust Generative AI in Your Contact Center? Delivering Responsible AI for Enhanced CX

AI and Automation

Five9 GenAI Studio puts the reins of responsible AI firmly in your hands. It empowers you to go beyond our carefully crafted default settings and tailor every aspect of GenAI output across all Five9 AI applications for complete flexibility.

Frank Chevallier VP, Product Management

What Five9 GenAI Studio Means for Customer Service Leaders

AI and Automation

This blog looks at some of the key employee engagement challenges customer service leaders face and how GenAI Studio can help.

Steve Blood Vice President, Marketing

Five9 and Ternio Mobilize Your Global Workforce

TernioF9, an all-in-one mobile app developed in collaboration with Five9, helps easily mobilize your global workforce for instant access to your contact center.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Five9 Senior Partner Program Manager Earns Cloud Girls Rising Award for Leadership

The Cloud Girls Rising Awards honored Diondria Brown as a Rising Star for her innovative contributions to cloud tech and leadership in the industry.

Kelli McMillan Director, Global Partners

A Closer Look at What’s New with Five9 and Zendesk Integration

Five9 releases new Zendesk integration enhancements designed to empower agents to deliver quick and efficient service your customers truly deserve.

Paris Obrero Sr. Product Marketing Manager

Five9 Certifies ServiceNow Washington DC Release Integration

Five9 Success

Providing exceptional customer service is no longer a luxury but a standard for organizations to be successful. Companies are grasping for solutions that solve their business needs not only today, but also well into the future. The partnership between Five9 and ServiceNow — two industry-leading platforms integrated — elevates customer service operations.

Julian Tiongson Manager, Product Marketing

Julian Tiongson specializes in product marketing with emphasis on product messaging, positioning, and go-to market initiatives. He is a well-rounded marketer starting his early career from wide range of social media marketing, email marketing, content marketing, and has since transitioned into product marketing in the later stages. This has brought a unique position to his product marketing style with deeper understanding of the full customer life cycle.

10 métricas y KPI de Contact Center para medir en Sanidad

Los contact centers son importantes para mejorar la experiencia del cliente. Medir las métricas y los indicadores clave de rendimiento (KPI) de los contact centers es crucial para evaluar el rendimiento y garantizar la alineación con los objetivos empresariales. En sanidad, esto se traduce en atender a los pacientes de forma más eficiente y ofrecer una atención de mayor calidad.

Es crucial por varias razones:

Sabine Winterkamp Vice President of International Marketing