1. Marcy Holman

    With social and mobile communications growing larger day by day, Five9 continues to be the leader in cloud based contact center solutions by leveraging and making actionable these modes of communications for improved KPIs and SLAs.

    • Five9

      Hi Marcy, thank you for your comment! We agree, with the increasing engagement between customers and brands on social and mobile, companies must have the ability to measure both standard and channel-specific contact center metrics.

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