By Teresa Dodson, Sr. Manager Channel and Partner Marketing
‘Tis the season! The weather is cold and the drinks are warm. Five9 and Zendesk are here to help, brewing up a cup of awesome customer experience.
Five9 and Zendesk are combining forces to deliver an integrated solution that enables our joint customers to provide personalized and productive interactions with their customers. The expanded partnership combines the leading cloud contact center solution provided by Five9 with the advanced customer service platform provided by Zendesk. Together we help contact center agents deliver a personalized experience to their consumers. Happy consumers that have their issues addressed quickly are likely to turn into happy loyal brand consumers.
But that’s not all! Five9 was also selected as a Premier Telephony Partner by Zendesk, which also means Zendesk and Five9 are deepening their investment in the joint customer experience from discovery, purchase, and implementation to ongoing success and support.
At the end of the day, it’s about delivering the best possible experience to customers so they come back, again and again. With Five9 and Zendesk, customers get the best service through personalized experience and engaged agents.
There are already several joint customers leveraging Five9 and Zendesk to harness the combined power, including SwimOutlet.com. “Leveraging the integrated solution provided by Five9 and Zendesk has empowered our agents by giving them the tools and information they need to deliver a positive experience to our customers, which helps create brand loyalty,” says Jaime Benes, VP Customer Experiences, SwimOutlet.com.
We are excited about our partnership with Zendesk and being able to help our customers deliver great customer service experiences with our simply smart comprehensive, integrated solution.
To learn more about how Zendesk and Five9 are working together to increase contact center agent productivity and learn about voice technology trends, reserve your spot in our joint webinar on December 13 at 10am PST. Presenting from Five9, Dan Burkland, EVP of Sales and Service and Brian Schnack, Director of Product Management and speaking from Zendesk, Ryan Nichols, Zendesk Talk General Manager. You won’t want to miss this one! Register for the webinar here.