By Liz Pedro, Customer Advocacy Director
It starts with a vision. For Five9 our vision is “great customer experiences every time.” Every day our employees around the world focus on this vision and every action is based on our customers.
While it’s good to feel like we are doing a great job taking care of our customers, the true validation is how our customers feel we are doing. We recently noticed many Five9 customers posting product reviews on a website called Trustpilot. After analyzing the reviews we found some trends. The top three trends found from these reviews are:
- Customer Service/Support
- “Their support is the best support I’ve experienced across any company.”
- “Five9 support staff is like none I have ever worked with. Professional enough to pass you off to more advanced staff when needed, and personal enough to attach themselves to you until the problem is solved.”
- “What is really unique about Five9 is their customer support.”
- “This product has changed our call center completely.”
- “Great Product, great service, great leaders.”
- “Excellent product with relatively easy to set up and use. Would recommend anytime!”
- “Five9 is very reliable. Overall, Five9 is a great platform for your Sales and Customer Support needs.”
- “I’ve used other calling software programs and none of them come even close to Five9’s features,reliability, and smooth integration.”
- “Helped implement several different dialers over the years and Five9 is the go to for a solid and usable experience.”
Click here to see more Five9 reviews on Trustpilot or to leave your own review.