Among the many topics discussed last week in Florida at Enterprise Connect, the discussion of cloud versus on premise was a recurring theme. For example:
What’s Changed in Cloud?
In the Disrupter Conversation: “Will the Cloud Come Between You and Your Vendor?,” Jeff Lawson, CEO and co-founder of Twillio noted that companies are increasingly recognizing the value of what the cloud has to offer. Cloud takes care of all the complexity, allowing teams to focus on their core competencies.
While this isn’t new news, it shows that cloud adoption is picking up at a more rapid pace than ever before.
Cloud Improving SLAs
When it comes to software in the cloud, the ability to provide updates both large and small has been streamlined – giving customers efficient and simple ways to take advantage of new capabilities quickly. Rather than collecting dust in a closet, cloud solutions have the potential to get better every single day.
Cloud Enabling New Businesses
In a session discussing why organizations are making the move from CPE to the cloud, Liz Osborn, VP of product marketing at Five9, talked about the opportunities the cloud brings to the table: “the cloud is about more than the technology, it is about enabling businesses and bringing ideas to the market.” Cloud technology unified with a business idea is creating opportunities for many businesses to simply exist. For example, NexRep, a successful sales-driven call center, hinges their at-home agent business model on cloud contact center capabilities. To learn more, you can read the case study here.
To learn even more about cloud advantages, check out Liz Osborn’s post: Ten Reasons to Move Your Contact Center to the Cloud
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