Category: TCPA

Seven Trends Shaping the Future of The Contact Center [WEBINAR]

There is no doubt that we’re in the midst of a huge sea change when it comes to consumer behavior. New technologies have completely transformed consumer expectations and buying behavior.

Contact centers are at the forefront of the shifting battleground when it comes to competitive differentiation; the Deloitte 2013 survey of contact centers found that 62% of organizations view customer experience provided through contact centers as a competitive differentiator. This has put a lot of pressure on contact centers around the world, as they struggle to adapt to the rapidly changing technology landscape and consumer expectations.

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