Category: Five9 Success

Congratulations, Wendell Black! A 2017 CRN Channel Chief

By Dan Burkland, EVP Global Sales & Services

A little over a year after coming on board and expanding Five9’s channel partner program, I’m pleased to announce that Wendell Black has been recognized by Channel Reseller News (CRN) as a 2017 Channel Chief. Continue reading

Five9 Wins Most Innovative Product of the Year Award for the Enterprise Category By Best in Biz 2016

We pride ourselves on providing innovative products that address the changing needs of our customers. It’s nice for us to say we’re innovative, but even better when someone else says it. This week Five9 was honored with the Most Innovative Product of the Year for the Enterprise category by Best in Biz.

Five9 was the only cloud contact center provider to be recognized in this category.

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Five9 Named a Winner in 2 Categories of International Business Awards

Current status: Feeling honored.

With last night’s VMA’s, everyone has awards on their brain. Why do these awards matter? Because other people say you’re doing something right. Third party validation is one of the most important forms of recognition as it confirms that things like a strategy, viewpoint or product is accurate. At Five9, being recognized by an independent organization underscores that our company and solutions are on the path to continued success; that we’re doing something right.

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3 Changes Made in the Customer Lifecycle

By Mike Crane, EVP of Services

Let’s start from the beginning. The customer lifecycle is the journey each customer experiences through deploying a new solution to achieve a positive outcome for the business. A crucial part of this journey is getting started on the right foot. This includes preparation and taking all the proper steps to make sure the customer is satisfied throughout the journey. Successfully navigating through a customer lifecycle will develop a strong relationship that requires continual focus and attention. This relationship is derived from services which include; deployment, adoption, implementation, and continued support.

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3 Questions to Ask Before Partnering With That Company

By Walt Rossi, Vice President Business Development

I have led many business development teams over the years and what I have learned is that there are three main reasons to partner with a company, and three questions to ask, every single time.

Companies create strong ecosystems to address a challenge that they could not solve on their own. The majority of those challenges fall into one of three categories:

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Episode 3: The Multichannel Agent Challenge #FollowMeOnTweeter

In case you missed it, check out Episode 3 of Success Calls to see how Carl and Windy are using multichannel solutions to improve agent efficiency:

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And don’t forget to get your FREE copy of Practical/Tactical: A 32-page Guide to Maximizing Agent Efficiency:

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Exclusive Preview: The Multichannel Agent Challenge #FollowMeOnTweeter

Windy and Carl are back at it again! This time they’ve realized their contact centers need to be as connected as their customers – but Windy and Carl seem to have different understandings of what being “connected” really means.

Watch the exclusive sneak peek trailer:

Check out the full episode to see Windy and Carl’s attempts at executing a multichannel strategy.

Get the Video eBook Guide Practical/Tactical: A Guide to Maximizing Agent Efficiency:

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Episode 2: All Hat, No Cattle [VIDEO]

Episode 2 of “Success Calls…(and Emails, Tweets & Chats)” is here! Carl has a new gig, and has big dreams for the business’ future. When Carl’s unconventional methods fall flat, luckily, Windy knows exactly what to do.

Watch the full episode below to find out how Windy is using cloud contact center innovations to meet the needs of a growing business.

Wondering how you can expand your contact center capability? Download a FREE copy of “7 Tactical Reasons to Utilize Cloud Contact Center Software” here.

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Exclusive Preview: Carl is All Hat, No Cattle

Windy and Carl are back, and this time they’re in an epic showdown – Western style.

See the exclusive sneak peek of Success Calls Episode 2 below and be sure to tune in next week to watch the full episode.

Wondering how you can expand your contact center capabilities? Download a FREE copy of 7 Tactical Reasons to Utilize Cloud Contact Center Software.”

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