By Brian Raboin, Vice President Customer Experience, Booker Software
You put the Five9 in my Oracle Service Cloud, or the Oracle Service Cloud in my Five9! Not since the innovation of the Reese’s Peanut Butter Cup has the combination of two great things resulted in something greater than the sum of its parts.
Over the last year at Booker, we have been going through an omnichannel systems project. Continue reading →
It was the summer of 1986 when I learned the value of a loyal customer. I was a waitress at Jacob Lake Resort on the North Rim of Grand Canyon in Arizona. Every morning the local construction workers would come in and get coffee. While the coffee only cost fifty cents, I found out if I made them laugh and smile they would not only give me a big tip but they would come back every day. Continue reading →
Netflix users, don’t you love when you sign on to your account and see a list of suggested shows to watch?
For me, the shows are always right in line with what I enjoy watching. After several years as a Netflix account holder, it’s safe to say that Netflix knows me, and I’m a loyal customer. Continue reading →
Here at Five9, we’re constantly driven by what innovations make our customers’ lives easier. Solving their challenges makes our jobs so rewarding. But there are also times when third party awards and recognitions make it that much sweeter. For example, for the second year in a row, Five9 was recognized as a leader, and ranked highest in the ability to execute in the Gartner Magic Quadrant for Contact Center as a Service, North America. Aside from positively impacting customers’ lives, when receiving third party recognition, you know Five9 is doing something right. Continue reading →
By Teresa Dodson, Senior Manager Channel and Partner Marketing
Would you have peanut butter without jelly? What about Tom without Jerry, or chips without salsa? Some things just go together. They make a bigger impact together than by themselves. The contact center can be efficient on it’s own but its even better when it’s combined with a great CRM system. An agent can reply to a customer’s request, but it can be even more powerful if the agent replies with a personalized response. There is a way to fulfill this need from the customer for a personalized experience, and that happens when you combine CRM technologies like Oracle, which carries the customer information, and Five9. Continue reading →
Customers are the lifeblood of any business; without satisfied customers you’re out of business. A satisfied customer will increase your revenue and increase the positive sentiment of the company. For instance, the White House Office of Consumer Affairs revealed that a dissatisfied customer will tell between 9-15 people about their experience. Continue reading →
Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin. Continue reading →