A business owner sits amongst her moving in boxes , waiting for the removal team to bring the desks . She is using laptop to keep business going during the transition . In the background her assistant is checking the files , a colleague is chatting to a contractor as to where the fittings need installing . The business owner is on the phone to see when the desks are to arrive.

5 Things You Should Know Before Moving Your Contact Center to the Cloud

More and more of the modern world is running on cloud based technology. Compared to on-premise applications, the cloud offers many benefits, including state of the art infrastructure, lower capital expenses, automatic updates and the ability to scale to meet demand.

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Cloud Contact Centre and CRM Solutions – The Perfect Combination

By Paul Thomas, Managing Director EMEA

Today, more and more enterprises are adopting cloud-based technology in all areas of business operations to bring greater benefits, like cost savings, ease of integration, and scalability.

In the on-premise world, your customer insights are most likely tied to an existing platform as an independent, stand-alone solution, which is not connected with other corporate systems. On-premise solutions are slow to change, and in a rapidly changing business environment, that is unacceptable.

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A photo of business people discussing in meeting room. Businesswoman talking with male colleagues. They are in modern glass office.

Announcing the Global Partnership of Verint and Five9

By Walt Rossi, VP Business Development

What do you get when you pair a comprehensive portfolio of customer engagement optimization solutions with virtual contact center, all powered in the cloud?

Did you guess right? It’s the partnership between Verint Systems and Five9.

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Ringing the Opening Bell at Nasdaq

By Kevin Gavin, CMO

The Five9 executive leadership team had the honor of joining Five9 CEO Mike Burkland for the ringing of the Opening Bell yesterday at the Nasdaq MarketSite in New York City. The ringing of the bell is a ceremonial honor given to Nasdaq listed companies and yesterday was the second time that Five9 was so honored with the first time being in April 2014 on the day of the Five9 IPO.

After the bell ringing, Five9 conducted our first Analyst Day Meeting at the Nasdaq MarketSite presenting to the financial community. It was a fun and invigorating day that represents another key milestone in the continued progress and success of Five9.

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Moving Customers from “Cost Center” to “Asset”

Guest post by Jeanne Bliss

Within my five-competency customer experience framework, I often call No. 1 – honor and manage customers as assets – the “clincher competency.” This is where you begin to move customers away from being perceived as a cost center and towards being perceived as assets. Let me explain a little bit about what I mean.

If I go work with a company on their customer experience delivery, oftentimes I ask executives if they know the volume and value of their new customers. Do they compare this data monthly? Weekly? Annually? Can they contrast it with the value of lost customers?

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Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

By Mayur Anadkat, VP Product Marketing

A wise man once said, “A vision without execution is a hallucination.” That very wise man was Thomas Edison. The key words that stick out to me are vision and execution. Those are the magic words. Without those magic words (pun intended), an idea doesn’t evolve – never becoming more than that initial, basic thought. The execution part of a vision is something to be proud of; it shows true accomplishment.

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3 Ways to Uber-fy Your Business By Attending a User Conference

By Gabrielle Targosz, Corporate Communications Specialist

“We are all here to ‘Uber-fy’ our business.”

That was the best line I heard last week. Everyone wants to be the disruptors in their space and be super successful doing so, just like Uber.

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Proud Contributor to the Salesforce Ecosystem

By Brian Schnack, Director of Product Management

IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.

The IDC report offers some mind-blowing stats related to the enormous size of future opportunities for cloud-based partnerships. For a company that was also born in the cloud, Five9 can most definitely relate: Continue reading

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I Went To Dreamforce for the First Time and Now I’m a Consumer of New Brands

By Gabrielle Targosz, Corporate Communications Specialist

If there is one time a year you can define “success” as a combination of self-diagnosed exhaustion with completely mind blowing experiences, it would be after attending Dreamforce 2016. As a first timer at Dreamforce, the must-attend tech conference of the year hosted by our partner Salesforce, I already can’t wait for this again next year. I must say, I’ve learned a lot, networked with industry gurus, saw more swag giveaways than ever before, and I’ll definitely be back next time.

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It’s National Customer Service Week, And You Are in the Age of the Customer

By Sabine Winterkamp, Senior Director of Marketing EMEA

At times, customer service can be a tough industry to be in. An agent can potentially listen to complaints all day, while acting calm and understanding.

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.

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