Proud Contributor to the Salesforce Ecosystem

By Brian Schnack, Director of Product Management

IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.

The IDC report offers some mind-blowing stats related to the enormous size of future opportunities for cloud-based partnerships. For a company that was also born in the cloud, Five9 can most definitely relate: Continue reading

Two blue city bicycles parked and standing on green grass in front of Golden Gate bridge, San Francisco. Blue sky, sunny day.

I Went To Dreamforce for the First Time and Now I’m a Consumer of New Brands

By Gabrielle Targosz, Corporate Communications Specialist

If there is one time a year you can define “success” as a combination of self-diagnosed exhaustion with completely mind blowing experiences, it would be after attending Dreamforce 2016. As a first timer at Dreamforce, the must-attend tech conference of the year hosted by our partner Salesforce, I already can’t wait for this again next year. I must say, I’ve learned a lot, networked with industry gurus, saw more swag giveaways than ever before, and I’ll definitely be back next time.

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It’s National Customer Service Week, And You Are in the Age of the Customer

By Sabine Winterkamp, Senior Director of Marketing EMEA

At times, customer service can be a tough industry to be in. An agent can potentially listen to complaints all day, while acting calm and understanding.

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.

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7 Tips For Dreamforce

It’s that time of year again when the hotels, restaurants and Ubers surrounding Moscone Center are packed with Dreamforce goers. Each year Dreamforce is determined to out-do themselves with a bigger and better event than the last year. With the conference just one week away, we’ve included 7 tips for Dreamforce survival.

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A shot of the famous Golden Gate Bridge and San Francisco from the Marin Headlands on a foggy day. The famous San Francisco landmark Transamerica Building is visible through the north tower of the bridge.

My Experience at Oracle OpenWorld 2016

By Walt Rossi, VP Business Development

I had the great opportunity to attend Oracle OpenWorld, Oracle’s annual user conference in San Francisco covering all products and solutions. Oracle’s product line now spans everything from databases, enterprise applications, middleware, hardware, cloud infrastructure, SaaS applications, enterprise services, and more. I spent my time focused on the cloud applications and in particular the Customer Experience (CX) portfolio. Oracle’s CX solutions cover the Sales, Marketing, Service, Commerce, Social, configure, price and quote (CPQ) business processes. As any customer sure knows, to have a truly positive experience with a business, it requires seamless interactions across these business processes. Customers want to feel as if they are talking to one company, as opposed to five or six different people across different departments of a company.

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golden wheat field and sunny day

It’s The Season of Harvest at Oracle OpenWorld

By Scott Black, Director of Business Development

Fall is my favorite season and typically signifies autumnal changes that you expect to see, such as: changes in color, changes in temperature, and an anticipation for the fall harvest. In a similar fashion, I’m excited about the transformations we’re experiencing with one of our key strategic partners, Oracle, and the synergies we expect to have during Oracle OpenWorld (OOW) this week in San Francisco.

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Five9 Recognized for Growth, Innovation and Leadership by Frost & Sullivan

Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded. The best reward comes from someone who has the depth and breadth of knowledge required to be considered an industry expert.

Which brings us to some fantastic news.

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Stand Up To Cancer – How it All Works

By Mayur Anadkat, VP Product Marketing

One in two men & one in three women in the U.S. will be diagnosed with cancer in their lifetime.

That is a statistic that cannot be ignored. More often than not, people can relate to cancer in some form or another. Everyone has a reason to give back.

Stand Up To Cancer (SU2C) is initiating the acceleration in innovative cancer research to bring new treatments to patients faster, and saving lives now. Tonight (Friday, Sept 9 at 8|7c) this amazing organization is hosting a live, commercial-free fundraising telecast to support cancer research with Tom Hanks as host. To call this event massive is an understatement. The results are groundbreaking as everyone, including celebrities such as Elton John, George Clooney, and Bradley Cooper to name a few, get behind this, act as agents to take pledges and support the mission that all cancer patients become cancer survivors.

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Modernizing Your Contact Center Through Customer Journey Management

By Mayur Anadkat, VP Product Marketing

We have all had the following experience: You call into a customer service line and an interactive voice response (IVR) guides you through options such as billing, customer support, or technical support by pressing numbers on a keypad. Once you’ve picked through the available options, the IVR then asks you for your name, your account number, and your social security number.

[Long pause]

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